FAQ

• Buy 3 full-sized products or accessories – Get 10% off
• Buy 4 full-sized products or accessories – Get 15% off
• Buy 5 full-sized products or accessories – Get 20% off

• Subscribe & Save orders
• Sets and bundles

Yes! You can use your loyalty points for BYOB (Build Your Own Bundle). The option will be available at checkout, allowing you to redeem your points towards your purchase.

No discount code is required. The discount will automatically apply at checkout when you add the eligible products to your cart.

No, this offer cannot be combined with the Subscribe & Save discount or any other promotions with the exception of the Welcome Code.

Each bundle can include a maximum of 5 products.

Yes, you are able to select the same product in one bundle.

Yes they are, excluding sets and bundles.

For full details, please refer to our Terms & Conditions page on the LUS Brands (Love Ur Self) website here.

Yes we do! All orders with a subtotal of $75 USD or $100 CAD before shipping and taxes will enjoy free shipping on us.*

*Please note, this offer is limited to customers in Canada & the contiguous US.

We pride ourselves on fast order processing. We do our best to process all orders within 1 business day . Please note that your shipments are sent from Canada and delivery times are as follows:

Canada - Within ON & QC, deliveries arrive an average of 2-3 business days after they leave our facilities. Rest of Canada, average 3-4 business days. We ship with Canada Post.

US - We ship with USPS and DHL, and on average our customers are receiving their packages within 3-7 business days [plus 1-2 days for order processing]. We ship to Hawaii, Alaska, Puerto Rico, APO and military bases, but please allow extra time for delivery. You will receive a tracking number; please keep an eye on it!

International - We’re proud to ship across the globe!. A full list can be found on the country dropdown menu on the checkout page. Average delivery is anywhere from 10-30 business days, depending on your country. We use DHL for most countries and you will receive a tracking number - please ensure your email is entered correctly on checkout. Please note that at times, packages may be held up in customs. This is outside of our control and is country-specific. See below for more info on customs & duties.

Yes, we offer self-serve order modification. After an order is placed, you have a 2-hour window to make any changes or request a cancellation. This option is available on the Order Confirmation page and the “View or Edit Order” button found in your Order Confirmation Email.

Please note that after the 2-hour window has passed you will be unable to make changes to your order.

A full list of the countries we currently ship to is available on the checkout page (on the country dropdown menu). If you don't see your country listed there, please contact support to inquire about processing a manual order. No guarantees, but we'll do our best! Please join our email list on the home page (footer) and stay tuned for updates!

Visa, MasterCard, PayPal, ShopPay, and Apple Pay

You can check out in either CAD or USD, if using a credit card. We accept Visa and MasterCard. You can also checkout using PayPal, but please note that our PayPal account is a USD account (to align with the store's native currency), and will convert your purchase back to your local currency (including CAD) using real-time exchange rates. You will be able to see the USD price in PayPal before checking out. To avoid a CAD-USD currency exchange, please checkout using your credit card. If you are shopping from outside of Canada or the US and are unsure of foreign currency transaction fees, please check with your credit card provider and/or PayPal first. Please note, LUS (Love Ur Self) does not charge any additional fees. Your bank and/or PayPal will convert the price in real-time exchange rates to your local currency.

Great question! We are all about transparency here at LUS (Love Ur Self). You can find a complete list of ingredients on each individual product page.

No. Very few products on the market are (sadly, even some that are marketed as "all natural"). We're all about honesty and transparency, not trendy marketing, so we've provided you with a full list of ingredients on our product pages. We have eliminated most of the harsh chemicals and synthetics.

• Sulfates
• Silicones
• Parabens
• Paraffin
• Phthalates
• Propylene Glycol
• DEA
• Mineral Oil
• Gluten
• Synthetic Dyes

We are not perfect, but we definitely did our best! We got rid of as much of the "bad stuff" without taking away from the effectiveness of our products. We hope you love your LUS (Love Ur Self) goodies!

This is a huge NO! We never test on animals and are certified as cruelty-free by Leaping Bunny.

Our products are Leaping Bunny certified and contain no animal byproducts. They are also gluten-free.

We list each product's full ingredients on their pages and you can learn more here.

We hope this helps!

Yes, we use a phthalate-free fragrant oil in our signature scent products. If you are looking for fragrance-free products, please see our Fragrance-Free line here or check out our Elixir Oil.  It should be noted that we personally picked this scent out of hundreds of options, and loved it so much that we wore it as perfume! During our initial R&D phase, we did a test market with a variety of different scents for our products, and our chosen one was the winner by majority vote. To this day, the scent of our products is one of the many compliments we receive!  We hope you love the smell of our products as much as most of our customers have already, however, we do know that scent is such a personal matter. We have a 100% satisfaction guarantee return policy! You can find out more information here.

Don't worry, this is a common question! Many curly girls are familiar with their hair type (3a, 4c, etc.) but if you haven't heard of this letter/number typing system, here's a quick breakdown:

From our line:

2A-2C | Wavy

3A-3C | Curly

4A-4C | Kinky-Coily

(Note: some 3C girls have opted for our Kinky-Coily formula instead for added moisture and definition)

Please note: our products are not designed to add more curl to your hair; they will only enhance your own natural hair pattern. So if you have naturally wavy hair, go for our 'Wavy' formula. If your hair has a natural inclination to curl, the wavy will bring that out. Check out our curl quiz here to determine which formula is right for you! https://lusbrands.com/pages/curl-quiz

If you still have questions about which formula to choose, send us a message!

We do not carry samples and our Mini Sets have been discontinued. We would still love for you to try our product and join our community! Our 3-Step Systems are discounted at 10% off! We think you're going to love the products, many customers already do and have provided real results and reviews on each product page.

We do have salon partners across North America who carry our product or we welcome you to shop directly on our website. Please reach out to our Curl Concierge team for support at support@lusbrands.com

For our optimal results, we recommend using our products in sets as they were designed to work together, each step preparing the hair for the next step. If you require any support with your curl journey, please reach out to our Curl Concierge team here.

Our product was created for naturally curly hair, but many customers with permed hair have also tried the products and reported great results. Since product testing was done exclusively on naturally curly hair, we can’t guarantee results on permed hair.

We’ve done our best to eliminate as much of the “harsh stuff” as possible and we have many curly-haired beauties with colored-treated hair using and loving our line.

However, if your hair is bleached and or damaged, our products will not miraculously bring your curls back to life. With continued use and caring for your curls, they will become healthier. Keep in mind that it can take years to get your curls back—even with the very best products, patience is key.

We apologize to all of our straight-haired sisters out there, but this one is a hard NO. The products are designed for people who have naturally curly hair and they will not make your hair curly; they will only enhance your own natural pattern.

We are so confident you will LOVE our products, that we back them with a 100% satisfaction guarantee! If you are unhappy with your purchase for any reason at all, just contact us to initiate your refund or store credit within 30 days from date of purchase. Please see our full Refund & Exchange Policy here

It is the buyer's responsibility to make sure that the proper shipping address is entered correctly before completing the purchase. Please double check before placing your order! In the event of an error, please check your order confirmation email to make changes within 2 hours of placing your order.

We wish the process were error-free, but we know that orders do go missing sometimes! First, please confirm that the delivery address was entered correctly and wait 24 hours to ensure your package wasn't prematurely marked as delivered. Next, check with your neighbors and/or building management to see if they received your package by mistake. Still no luck? Please contact us. We’re happy to help!

If your package is being delivered to an area that is at risk for theft, we recommend contacting the carrier ahead of time. Provide your tracking number and request a package pick-up rather than a package delivery.

Using the precision tip applicator, apply the serum to dry hair along the hairline and desired areas of the scalp. Gently massage into the scalp to distribute the product. Do not rinse.

• Supports healthy hair growth
• Increases the appearance of fuller hair
• Helps to reduce the appearence of thinning hair
• Deep moisturization of the scalp

Our scalp serum fragrance begins with fruity, floral, and marine notes. It is finished with unexpected associations with sophisticated sandalwood and sheermusk to surprise the senses with a burst of freshness.

This is not an overnight miracle formula! While the results will become apparent over time, with consistent use, most see results after 90 days.

Lab testing on our Turmeric and Basil active combo have shown incredible results. With these ingredients, some noticed denser, fuller-looking hair as early as 30 days and the most noticeable results were at 90 days. We use Turmeric extract to support healthy hair growth, basil extract to reduce the appearance of thinning hair, and hyaluronic acid to provide deep hydration.

The scalp serum will work perfectly on oil-prone scalp. We formulated the serum to be oil-free and lightweight to ensure that it would effectively hydrate and perform no matter how oily your scalp is. On top of that, the oil-free formula ensures that no scalp conditions (like flaking or irritation) will occur due to excess oil build-up.

While the moisture delivery of the scalp serum helps to maintain and improve overall scalp health, it is NOT meant to be used as a targeted treatment for scalp conditions such as Psoriasis or Seborrheic dermatitis.

Missing a day or two will not significantly halt the long-term effects of the product as long as you resume a consistent routine.

The scalp serum can be used on all hair types including straight hair.

The elixir oil is great for creating a moisture barrier on the scalp to prevent moisture loss. Unfortunately for some, excess oil on the scalp can lead to certain scalp issues such as irritation and flaking. Therefore, we opted for a lightweight, oil-free approach with our scalp serum which makes it great for everyone. Using Hyaluronic Acid, it will provide deep, effective hydration to your scalp!

You have 12 months from opening to use your serum.

While our formula boasts multiple benefits for skin and nails (including moisturizing, repairing skin, anti-aging, and even reduction of symptoms associated with many skin conditions), we always recommend doing a small patch test to be sure that this formula is right for your skin. To do this, rub a small amount of the oil (1-2 drops) on to the inside of your forearm and rub it in gently. Wait 24-48 hours and check for any reactions. Check with a health care professional if you have pre-existing skin conditions or have had past sensitivities to oil-based products.

Many of our own friends, family and staff have used it on their faces and absolutely love it! Having said that, everyone’s face is different and we all react to natural oils differently, so it’s always best to do a small patch test (i.e. along your jaw line) to see how your skin reacts.

All of the oils in our formulation rank 1-3 on the comedogenic spectrum (which ranges from 0-5), so our formula would be considered low-to-moderate. Very few oils are a true “0.” What does this mean? On most skin types, our oil will be found to be non-comedogenic and will not clog pores. In fact, the anti-bacterial and anti-inflammatory properties in some of the oils in this formula may actually help with various skin conditions, including acne and rosacea! If you have sensitive skin or are concerned about breakouts, please check with a healthcare professional or dermatologist before use.

The LUS (Love Ur Self) Elixir Oil has no added fragrance or perfume whatsoever! The product is very neutral in scent. Most people who have smelled it agree that it actually has no scent at all.

This oil is free of fragrance and a whole host of nasty chemicals found in many skin and hair care products. You can use this oil safely on your kids’ hair and body, assuming they don’t have any allergies or sensitivities to food-grade oils. The oils are seed-derived. For a full list of the ingredients, please refer to the back of the label (photo available on product shop page).

The rosemary oil and vitamin E in our formula are both natural antioxidants which extend the shelf life of our formula and prevent it from going rancid. Your oil will be good for up to 12 months after you have opened it.

A little goes a long way, and won’t leave your hair or skin feeling greasy. This product absorbs very quickly, and does its job very (very) well! You may be tempted to use a lot, but you truly won’t need to! Adjust the quantity depending on what you’re using it for (for example, on your nails, you only need a couple drops, whereas on your legs, you may want to use a few more). Our handy glass dropper allows for accurate application every time, so you don’t over-pour and waste your precious oil!

Yes absolutely! This formulation consists of 7 plant-derived oils + vitamin E. That’s it! No other fillers or ingredients whatsoever. 100% pure goodness!

Yessss! The LUS (Love Ur Self) Elixir Oil comes in a beautiful 100ml/3.3 oz glass bottle with a dropper. It’s travel-friendly and ready to go on a plane with you, wherever you go. Woo Hoo!

Not at all! Alcohols found in most perfumes are extremely drying (especially for curly hair types!) so we formulated a hair perfume that was 100% alcohol-free!

Phthalates are harmful chemicals (carcinogens, actually) found in many hair, skin, and other personal care products. Unfortunately, many fragrances used in various products contain phthalates as well. We formulated our hair perfume and all other products in our Love Ur Curls line using a beautiful, phthalate-free fragrant oil. Smells delicious, and is safe for you and your curls as well!

Yes indeed! This little baby is travel-friendly and is compact enough to fit nicely into your purse as well, for a little mid-day curl refresh. ;)

You’ll find that a little goes a long way with this product. 1-2 spritzes should be more than enough to refresh your curls with that Love Ur Curls scent you love so much!

This product was formulated for use on hair only. It contains ZERO alcohol (so as not to dry your precious curls out) so it won’t evaporate off of your skin, like most perfumes do. Spritz this lightly on your hair and enjoy!

Due to the high percentage of fragrance used in this formula (after all, it is hair perfume) we don’t recommend this particular product to be used on kids under the age of 12. If you do decide to use it in your kids’ hair, mist very lightly (i.e. 1 spray only) and take extra care not to get it in their eyes or on skin. Intended to be used on hair only.

We used the same signature scent from our Love Ur Curls line to formulate our alcohol- and phthalate-free hair perfume. It was one of the common compliments we received from all of our customers, and after receiving numerous requests for a perfume with the same scent over 2+ years, we finally decided to make it for our fans!

Absolutely! The ingredients in this formula are 100% plant-derived.

Apply to damp clean hair. Dispense into your palms and rake through the hair, starting at the roots. Scrunch or style as you normally would. Air dry or diffuse.

Yes, our Volumizing Foam is 100% vegan and cruelty-free, just like the rest of our Love Ur Curls lineup. No animal-derived ingredients, ever.

Our Volumizing Foam uses our Love Ur Curls Signature Fragance.

Yes, yes, yes! Whether you’re a 2A wave or a 4C coil, this foam is curl-type inclusive. It gives volume and hold without weighing curls down, so everyone can enjoy a little extra oomph.

It pairs perfectly with our All-in-One Stylers and even a light mist of water. It’s super flexible—use it as your only styler for soft volume, or layer it in your routine for more definition and hold.

Everyone’s hair is unique, so it might take a little experimenting to find the perfect amount for you. The good news? Our Volumizing Foam is super lightweight, so you can be generous without worrying about heaviness or buildup.

Both are amazing, just different vibes!

Volumizing Foam = lightweight, airy voluminous definition. Perfect for adding lift at the roots or enhancing curl shape without heaviness.
Irish Sea Moss Gel = stronger hold, curl clumping definition, and long-lasting frizz control. Ideal if you want your curls to stay defined for days."

Our Volumizing Foam provides lightweight, voluminous defintion while our All-in-One styler provides curl-clumping definition. They both provide different but amazing curl looks that you can choose based on what you're feeling like!

Many of our products are available from our All-In-Ones to Litres and even our Black Label Line. When shopping for your favorite products, there will be an option to select a One-Time Purchase or the Subscribe & Save option! All of our products that are included in the Subscribe & Save program will have this option.

At this time, bundles and accessories are not available for Subscribe & Save.

It’s simple! When shopping for your favorite products, you have the option to select a One-Time Purchase or the Subscribe & Save option which is located above the tab Add To Cart.

You will have the option to select to have your order delivered every 30 days, 60 days and 90 days. However, for our Black Label products, you will have the option to have your order delivered every 30 days, 45 days or 60 days.

You can cancel anytime before your next order ships out! Not to worry, we will send you a reminder email prior to your next shipment.

You’re welcome to make changes to your order 3 days before your next shipment.

Yes, we will send a reminder email 3 days before your next shipment.

Absolutely! Please login to your account, select on your subscription and edit your address. Note your address will need to be updated 7 days before your next shipment. If you need any support, please reach out to our Customer Service team at support@lusbrands.com

We offer free shipping on all Subscribe & Save orders that are over $50 USD/$60 CAD. It is important to note that in order to be eligible for free shipping, the frequency of your order must remain consistent across the entire shipment. For example, if you choose the 3-Step System for every 30 days and the Irish Sea Moss Gel for every 45 days, that will create two separate subscriptions (due to the different frequencies), and consequently two separate shipping charges if the total across both orders falls below the threshold outlined.

Simply login into your account, click on your subscription and from there, you can update your payment details.

At this time, discount codes cannot be applied to your Subscribe & Save order however, you are able to use your rewards towards your order.

If we’re unable to process your order, we will kindly send you an email letting you know that your credit card has been declined and will need to be updated. You are able to update your credit card information by logging into your account.