FAQ

Yes we do! All orders with a subtotal of $100 USD or $105 CAD before shipping and taxes will enjoy free shipping on us.*

*Please note, this offer is limited to customers in Canada & the contiguous US. 

Notes on COVID-19

CA & US: Carriers are experiencing higher than normal package volumes and are taking all necessary steps to protect customers and team members. In light of this, your package is likely to have a longer than average transit time. In most cases, this an additional few days. We apologize for any inconvenience this may cause. Thank you for your patience! ❤️

International: Delivery time may be extended or temporarily suspended due to some countries’ and courier restrictions related to COVID-19. If you are shopping internationally and cannot place an order on our website, it is because we have temporarily suspended your country’s ability to order until international shipments can be reliably delivered. We apologize for any inconvenience this may cause. Stay safe! ❤️

We pride ourselves on fast order processing. We do our best to process all orders within 1 business day. Please note that your shipments are sent from Canada and delivery times are as follows:

Canada - Within ON & QC, deliveries arrive an average of 2-3 business days after they leave our facilities. Rest of Canada, average 3-4 business days. We ship with Canada Post.

US - We ship with USPS and DHL, and on average our customers are receiving their packages within 3-7 business days [plus 1-2 days for order processing]. We ship to Hawaii, Alaska, Puerto Rico, APO and military bases, but please allow extra time for delivery. You will receive a tracking number; please keep an eye on it!

International - We ship to over 200 countries internationally. A full list can be found on the country dropdown menu on the checkout page. Average delivery is anywhere from 10-30 business days, depending on your country. We use DHL for most countries and you will receive a tracking number - please ensure your email is entered correctly on checkout. Please note that at times, packages may be held up in customs. This is outside of our control and is country-specific. See below for more info on customs & duties.

Yes, we offer self-serve order modification. After an order is placed, you have a 2-hour window to make any changes or request a cancellation. This option is available on the Order Confirmation page and the “View or Edit Order” button found in your Order Confirmation Email.

Please note that after the 2-hour window has passed you will be unable to make changes to your order.

A full list of the countries we currently ship to is available on the checkout page (on the country dropdown menu). If you don't see your country listed there, please contact support to inquire about processing a manual order. No guarantees, but we'll do our best! Please join our email list on the home page (footer) and stay tuned for updates!

All international orders (outside of Canada and US) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your LOCAL carrier or government and are NOT collected by LUS Brands. We ship all international orders DDU (duties delivered unpaid), which means we do not collect any local taxes/fees in the price charged on our site. You may receive an additional invoice from your local carrier or government. Please check with your postal carrier or customs authority to review your government's laws regarding importing goods from abroad.

Visa, MasterCard, PayPal, ShopPay, Sezzle, and Apple Pay

You can check out in either CAD or USD, if using a credit card. We accept Visa and MasterCard.
You can also checkout using PayPal, but please note that our PayPal account is a USD account (to align with the store's native currency), and will convert your purchase back to your local currency (including CAD) using real-time exchange rates. You will be able to see the USD price in PayPal before checking out. To avoid a CAD-USD currency exchange, please checkout using your credit card.
If you are shopping from outside of Canada or the US and are unsure of foreign currency transaction fees, please check with your credit card provider and/or PayPal first. LUS Brands does not charge any additional fees. Your bank and/or PayPal will convert the price in real-time exchange rates to your local currency.

Great question!  We are all about transparency here at LUS Brands. You can find a complete list of ingredients on each individual product page.

No. Very few products on the market are (sadly, even some that are marketed as "all natural"). We're all about honesty and transparency, not trendy marketing, so we've provided you with a full list of ingredients on our product pages. We have eliminated most of the harsh chemicals and synthetics.

This is a list of our "Free-Of" ingredients:

• Sulfates
• Silicones
• Parabens
• Paraffin
• Phthalates
• Propylene Glycol
• DEA
• Mineral Oil
• Gluten
• Synthetic Dyes

We are not perfect, but we definitely did our best! We got rid of as much of the "bad stuff" without taking away from the effectiveness of our products. We hope you love your LUS goodies!

This is a huge NO! We never test on animals and are certified as cruelty-free by Leaping Bunny.

Our products are Leaping Bunny certified and contain no animal byproducts. They are also gluten-free.

We list each product's full ingredients on their pages and you can learn more here.

We hope this helps!

Yes, we use a phthalate-free fragrant oil in all of our products except our Elixir Oil, which is unscented. 

It should be noted that we personally picked this scent out of hundreds of options, and loved it so much that we wore it as perfume! During our initial R&D phase, we did a test market with a variety of different scents for our products, and our chosen one was the winner by majority vote. To this day, the scent of our products is one of the many compliments we receive!  

We hope you love the smell of our products as much as most of our customers have already. However, as scent is such a personal matter we recommend not shopping from our store if you’re particularly sensitive to scents as we cannot take back opened products. More on our Returns Policy here.

Don't worry, this is a common question! Many curly girls are familiar with their hair type (3a, 4c, etc.) but if you haven't heard of this letter/number typing system, here's a quick breakdown:

From our line:

2A-2C | Wavy

3A-3C | Curly

4A-4C | Kinky-Coily

(Note: some 3C girls have opted for our Kinky-Coily formula instead for added moisture and definition)

Please note: our products are not designed to add more curl to your hair; they will only enhance your own natural hair pattern. So if you have naturally wavy hair, go for our 'Wavy' formula. If your hair has a natural inclination to curl, the wavy will bring that out. Check out photos of real customers and the formulas they've chosen here: https://lusbrands.ca/pages/which-formula-should-i-use

If you still have questions about which formula to choose, send us a message!

Yes! Our LUS Mini Sets are available right here.

Except for a few select salon partners, LUS is an exclusive online brand (direct-to-consumer) and you can shop for our products right here. 

Our products were designed as a 3-step system, each step preparing the hair for the next step. Therefore, the best results are achieved using the entire set. 

Some customers have purchased the products individually, and while they report "great" results, they later purchased the full set and found the results were even better. 

So we do recommend using the products as a set, especially on the first go. We look forward to welcoming you to our growing #LUS family!

LUS was created for naturally curly hair, but many customers with permed hair have also tried the products and reported great results. Since product testing was done exclusively on naturally curly hair, we can’t guarantee results on permed hair.

We’ve done our best to eliminate as much of the “harsh stuff” as possible and we have many curly-haired beauties with colored-treated hair using and loving our line. 

However, if your hair is bleached and/or damaged, our products will not miraculously bring your curls back to life. 

With continued use and caring for your curls, they will become healthier. Keep in mind that it can take years to get your curls back—even with the very best products, patience is key.

We apologize to all of our straight-haired sisters out there, but this one is a hard NO. The products are designed for people who have naturally curly hair and they will not make your hair curly; they will only enhance your own natural pattern.

At LUS Brands, we put consumer safety above everything else. All of our products are manufactured in a GMP-compliant and FDA-registered laboratory in Canada, and we adhere to strict safety and storage guidelines.

Once a product has left our facilities and has been opened/used, bacterial contamination becomes a serious concern. We take matters of hygiene and safety very seriously and, for this reason, we cannot accept opened products.

We are confident you will love LUS products as much as our other customers do. However, if you are not completely satisfied after trying our products, please contact our care team with your photos so we can offer 1-1 support and help you find your perfect routine. We are always here to help!. Please see our full Refund & Exchange Policy here.

It is the buyer's responsibility to make sure that the proper shipping address is entered correctly before completing the purchase. Please double check before placing your order! In the event of an error, please check your order confirmation email to make changes within 2 hours of placing your order.

We wish the process were error-free, but we know that orders do go missing sometimes! 

First, please confirm that the delivery address was entered correctly and wait 24 hours to ensure your package wasn't prematurely marked as delivered. Next, check with your neighbors and/or building management to see if they received your package by mistake.

Still no luck? Please contact us. We’re happy to help!

If your package is being delivered to an area that is at risk for theft, we recommend contacting the carrier ahead of time. Provide your tracking number and request a package pick-up rather than a package delivery.

While our formula boasts multiple benefits for skin and nails (including moisturizing, repairing skin, anti-aging, and even reduction of symptoms associated with many skin conditions), we always recommend doing a small patch test to be sure that this formula is right for your skin. To do this, rub a small amount of the oil (1-2 drops) on to the inside of your forearm and rub it in gently. Wait 24-48 hours and check for any reactions. Check with a health care professional if you have pre-existing skin conditions or have had past sensitivities to oil-based products.

Many of our own friends, family and staff have used it on their faces and absolutely love it!  Having said that, everyone’s face is different and we all react to natural oils differently, so it’s always best to do a small patch test (i.e. along your jaw line) to see how your skin reacts. 

All of the oils in our formulation rank 1-3 on the comedogenic spectrum (which ranges from 0-5), so our formula would be considered low-to-moderate. Very few oils are a true “0.” What does this mean? On most skin types, our oil will be found to be non-comedogenic and will not clog pores. In fact, the anti-bacterial and anti-inflammatory properties in some of the oils in this  formula may actually help with various skin conditions, including acne and rosacea! If you have sensitive skin or are concerned about breakouts, please check with a health care professional or dermatologist before use. 

The LUS Elixir Oil has no added fragrance or perfume whatsoever! The product is very neutral in scent. Most people who have smelled it agree that it actually has no scent at all.

This oil is free of fragrance and a whole host of nasty chemicals found in many skin and hair care products. You can use this oil safely on your kids’ hair and body, assuming they don’t have any allergies or sensitivities to food-grade oils. The oils are seed-derived. For a full list of the ingredients, please refer to the back of the label (photo available on product shop page).

The rosemary oil and vitamin E in our formula are both natural antioxidants which extend the shelf life of our formula and prevent it from going rancid. Your oil will be good for up to 12 months after you have opened it.

A little goes a long way, and won’t leave your hair or skin feeling greasy. This product absorbs very quickly, and does its job very (very) well! You may be tempted to use a lot, but you truly won’t need to!  Adjust the quantity depending on what you’re using it for (for example, on your nails, you only need a couple drops, whereas on your legs, you may want to use a few more). Our handy glass dropper allows for accurate application every time, so you don’t over-pour and waste your precious oil!

Yes absolutely! This formulation consists of 7 plant-derived oils + vitamin E. That’s it! No other fillers or ingredients whatsoever. 100% pure goodness!

Yessss! The LUS Elixir Oil comes in a beautiful 100ml/3.3 oz glass bottle with a dropper. It’s travel-friendly and ready to go on a plane with you, wherever you go. Woo Hoo!

Not at all! Alcohols found in most perfumes are extremely drying (especially for curly hair types!) so we formulated a hair perfume that was 100% alcohol-free!

Phthalates are harmful chemicals (carcinogens, actually) found in many hair, skin, and other personal care products. Unfortunately, many fragrances used in various products contain phthalates as well. We formulated our hair perfume and all other products in our Love Ur Curls line using a beautiful, phthalate-free fragrant oil. Smells delicious, and is safe for you and your curls as well!

Yes indeed! This little baby is travel-friendly and is compact enough to fit nicely into your purse as well, for a little mid-day curl refresh. ;)

You’ll find that a little goes a long way with this product. 1-2 spritzes should be more than enough to refresh your curls with that Love Ur Curls scent you love so much!

This product was formulated for use on hair only. It contains ZERO alcohol (so as not to dry your precious curls out) so it won’t evaporate off of your skin, like most perfumes do. Spritz this lightly on your hair and enjoy!

Due to the high percentage of fragrance used in this formula (after all, it is hair perfume) we don’t recommend this particular product to be used on kids under the age of 12. If you do decide to use it in your kids’ hair, mist very lightly (i.e. 1 spray only) and take extra care not to get it in their eyes or on skin. Intended to be used on hair only. 

We used the same signature scent from our Love Ur Curls line to formulate our alcohol- and phthalate-free hair perfume. It was one of the common compliments we received from all of our customers, and after receiving numerous requests for a perfume with the same scent over 2+ years, we finally decided to make it for our fans!

Absolutely! The ingredients in this formula are 100% plant-derived.

Sezzle is a ‘buy now, pay later’ online payment service for customers. It allows you to buy what you want and pay for it in 4 interest-free payments over 6 weeks. There are NO fees if you pay on time.

Use Sezzle to buy what you want right now, have it shipped out as usual, and spread the cost of your purchases out over time, without paying any interest.

You may be approved to use Sezzle if:

• You reside in Canada or the United States
• You are 18 years or older, have a valid phone number and debit/credit card or a linked bank account
• You have at least 25% of the total order value available on your method of payment at the time of purchase

Simply add items to your shopping cart on our website and when you are ready to checkout, choose Sezzle as your payment option. You will be redirected to the easy no credit check application. Once you are approved it will redirect you to finish checkout. Applying is so easy you can do it from your mobile device!

Sezzle is completely interest-free for shoppers. LUS Brands as the merchant pays a fee for each transaction so that you can easily shop now and pay later. The only fees you could potentially incur are failed payment fees and late payment fees. If your scheduled payment fails to process, you will be charged a $10 USD failed payment fee. Sezzle does their best to prevent this from happening by sending you emails and text reminders! Rescheduled payments will incur a $5 USD late payment fee. Please note that LUS Brands does not charge any additional fees and cannot take responsibility for any missed or late payment charges incurred through Sezzle. It is the customer’s responsibility to ensure funds are available before the withdrawal date.

Sezzle will pull your credit score as part of their risk check. Don’t worry, this check won’t have a negative impact on your credit score, this is considered a ‘soft check’ of credit. They use your credit information to help approve you for Sezzle, verify your identity and reduce fraud.

It’s fast and easy. Simply select Sezzle as your payment method during checkout. You’ll be asked to provide some basic information about yourself. Sezzle will secure the checkout using a one-time password that is sent via SMS text to the mobile number you provide. You will then be asked to select and login to your bank as the final step in checkout. The entire process should take about 2 minutes for first-time Sezzle users. Sezzle’s secure checkout takes a few seconds to complete for regular users.

If you are paying in CAD your cart total may appear in USD but the total Sezzle charge will be processed in Canadian dollars. Sezzle processes payment in the home currency of your payment method.

Sezzle accepts Debit/Credit cards and ACH payments from connected bank accounts. Pre-paid, mail-order and payments over the phone are not accepted.

Sezzle’s goal is to help you spend responsibly so the occasional transaction may be declined. There are multiple reasons for a decline including low or no available balance on the payment method or outstanding balances with Sezzle, to name just a few. LUS Brands does not have access to your Sezzle account information; any inquiries related to your Sezzle account should be directed to shoppersupport@sezzle.com

Yes, automatic payments are set up through your Sezzle account. This means your installment is collected on the scheduled due date from your preferred payment method. Note: Bank payments can take 1-3 business days to process, so it is important to maintain your installment amount until the payment has been processed

Absolutely! Log into your account on Sezzle.com and go to your Dashboard. Click “manage order” and then “Pay Now”.

Your first payment will be taken at the time of order. However, if you are paying with your connected bank account, it can take up to 3 days to process. Please ensure you have the minimum payment amount in your account until the payment has cleared to avoid penalties.

Sezzle is committed to financially empowering you! Sezzle wants to help keep you on track, as Sezzle doesn’t like to chase you for a missed payment. Because of this, Sezzle likes to send lots of payment reminders, and also is why they assess repayment before they approve you for a purchase. If you still have issues making a payment or have fallen on hard times, please reach out to Sezzle’s support. You can reach them at support@sezzle.com

If you don’t pay, you’ll receive reminders from Sezzle, and you will be charged a late fee of $10 USD. We encourage you to make your payments on time because missed payments can have a negative impact on your limits with Sezzle and your ability to use Sezzle in the future and possibly your credit report.

Yes. In your Sezzle reminder email, they allow you to reschedule payments. Rescheduling a payment will incur a $5 USD reschedule fee. Rescheduling a payment is limited to a date within the next 13 days. In order to guarantee your ability to reschedule your payment, you must reschedule your payment on the day prior to the payment date. The ability to reschedule your payment on the due date cannot be guaranteed due to variable processing times.

Disputes with Sezzle regarding the Sezzle Services may be reported to Sezzle directly at support@sezzle.com or by calling +1 (888) 540-1867 from 9 AM to 6 PM EST. Also, should you feel any information in your account is incorrect, please contact them immediately.

You can sign up for a LUS Infinity subscription right here. We'd love to welcome you to the LUS Infinity family!

Add your favorite products to your cart from this page and choose how often you'd like to receive them. You'll be able to review your selections during checkout.

Yes! After you have met your minimum of two (2) LUS Infinity orders, you may add or subtract products to your current LUS Infinity subscription up to 5 days before the next scheduled shipment.

Sure thing! Just log in to your LUS Infinity account here and select the shipments you’d like to pause. Please note that upcoming shipments must be paused at least 5 days before they are scheduled to go out.

You have 5 business days before your next Infinity order to cancel your subscription.

You may cancel up to 5 business days before your next scheduled shipment and after 2 billing cycles.

If you need to update your shipping address, please log in to your LUS Infinity account here, select “Manage Subscriptions → Manage → Update Address” from the dropdown menu.

Yes, you will receive an email notification 5 days before your next scheduled shipment.

Yes. You can update your credit card information by logging into your LUS Infinity account here, selecting “Manage Subscriptions → Manage → View/Update Card.”

We're sorry but additional discount codes cannot be used on LUS Infinity orders.

We will attempt to process payment 3 times (once a day for 3 days) after a card is declined. If the payment doesn’t go through after 3 attempts, your LUS Infinity subscription will be canceled.

So sorry to our fellow Canadian LUS fam, but at present we are not able to offer the LUS Infinity program in CAD. The program only allows for payment in USD, but your credit card company or PayPal will convert the total amount owing back to CAD in real time exchange rates each time your order ships.