Notes on COVID-19CA & US: Carriers are experiencing higher than normal package
volumes and are taking all necessary steps to protect customers and team members. In light of this,
your package is likely to have a longer than average transit time. In most cases, this an additional
few days. We apologize for any inconvenience this may cause. Thank you for your patience! ❤️
International: Delivery time may be extended or temporarily suspended
due to some countries’ and courier restrictions related to COVID-19. If you are shopping
internationally and cannot place an order on our website, it is because we have temporarily
suspended your country’s ability to order until international shipments can be reliably delivered.
We apologize for any inconvenience this may cause. Stay safe! ❤️
We pride ourselves on fast order processing. We do our best to process all orders within 1
. Please note that your shipments are sent from Canada and delivery times are as follows:
Canada - Within ON & QC, deliveries arrive an average of 2-3 business days
after they leave our facilities. Rest of Canada, average 3-4 business days. We ship with Canada
US - We ship with USPS and DHL, and on average our customers are receiving their
packages within 3-7 business days [plus 1-2 days for order processing]. We ship to
Hawaii, Alaska, Puerto Rico, APO and military bases, but please allow extra time for delivery. You
will receive a tracking number; please keep an eye on it!
International - We ship to over 200 countries internationally. A full list can be
found on the country dropdown menu on the checkout page. Average delivery is anywhere from 10-30
business days, depending on your country. We use DHL for most countries and you will receive a
tracking number - please ensure your email is entered correctly on checkout. Please note that at
times, packages may be held up in customs. This is outside of our control and is country-specific.
See below for more info on customs & duties.
Yes, we offer self-serve order modification. After an order is placed, you have a 2-hour window to
make any changes or request a cancellation. This option is available on the Order Confirmation page
and the “View or Edit Order” button found in your Order Confirmation Email.
Please note that after the 2-hour window has passed you will be unable to make changes to your
A full list of the countries we currently ship to is available on the checkout page (on the country
dropdown menu). If you don't see your country listed there, please
contact support to inquire about processing a
manual order. No guarantees, but we'll do our best! Please join our email list on the home page
(footer) and stay tuned for updates!
All international orders (outside of Canada and US) may be subject to customs and duty fees upon
arrival in the destination country.
Please note: these fees are paid to your LOCAL carrier or government and are NOT collected by LUS
Brands. We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any
local taxes/fees in the price charged on our site. You may receive an additional invoice from your
local carrier or government. Please check with your own country's laws about importing goods from
You can check out in either CAD or USD, if using a credit card. We accept Visa and MasterCard. You
can also checkout using PayPal, but please note that our PayPal account is a USD account (to align
with the store's native currency), and will convert your purchase back to your local currency
(including CAD) using real-time exchange rates. You will be able to see the USD price in PayPal
before checking out. To avoid a CAD-USD currency exchange, please checkout using your credit card.
If you are shopping from outside of Canada or the US and are unsure of foreign currency transaction
fees, please check with your credit card provider and/or PayPal first. LUS Brands does not charge
any additional fees. Your bank and/or PayPal will convert the price in real-time exchange rates to
your local currency.
No. Very few products on the market are (sadly, even some that are marketed as "all natural"). We're
all about honesty and transparency, not trendy marketing, so we've provided you with a full list of
ingredients on our product pages. We have eliminated most of the harsh chemicals and synthetics.
This is a list of our "Free-Of" ingredients:
We are not perfect, but we definitely did our best! We got rid of as much of the "bad stuff" without
taking away from the effectiveness of our products. We hope you love your LUS goodies!
Yes, we use a phthalate-free fragrant oil in our signature scent products. If you are looking for
fragrance-free products, please see our Fragrance-Free line
here or check out
our Elixir Oil.
It should be noted that we personally picked this scent out of hundreds of options, and loved it so
much that we wore it as perfume! During our initial R&D phase, we did a test market with a
variety of different scents for our products, and our chosen one was the winner by majority vote. To
this day, the scent of our products is one of the many compliments we receive! We hope you
love the smell of our products as much as most of our customers have already, however, we do know
that scent is such a personal matter. We have a 100% satisfaction guarantee return policy! You can
find out more information here.
(Note: some 3C girls have opted for our Kinky-Coily formula instead for added moisture and
Please note: our products are not designed to add more curl to your hair; they will only enhance
your own natural hair pattern. So if you have naturally wavy hair, go for our 'Wavy' formula. If
your hair has a natural inclination to curl, the wavy will bring that out. Check out our curl quiz
here to determine which formula is right for you! https://lusbrands.com/pages/curl-quiz
If you still have questions about which formula to choose, send us a message!
We do not carry samples and our Mini Sets have been discontinued. We would still love for you to try
LUS and join our community! Our
3-Step Systems are discounted at 10% off!
We think you're going to love the products, many customers already do and have provided real results
and reviews on each product page.
LUS was created for naturally curly hair, but many customers with permed hair have also tried the
products and reported great results. Since product testing was done exclusively on naturally curly
hair, we can’t guarantee results on permed hair
We apologize to all of our straight-haired sisters out there, but this one is a hard NO. The
products are designed for people who have naturally curly hair and they will not make your hair
curly; they will only enhance your own natural pattern.
We are so confident you will LOVE our products, that we back them with a 100% satisfaction guarantee! If you are unhappy with your purchase for any reason at all, just contact us to initiate your refund or store credit within 30 days from date of purchase.
Please see our full Refund & Exchange Policy here
It is the buyer's responsibility to make sure that the proper shipping address is entered correctly
before completing the purchase. Please double check before placing your order! In the event of an
error, please check your order confirmation email to make changes within 2 hours of placing your
We wish the process were error-free, but we know that orders do go missing sometimes! First, please
confirm that the delivery address was entered correctly and wait 24 hours to ensure your package
wasn't prematurely marked as delivered. Next, check with your neighbors and/or building management
to see if they received your package by mistake. Still no luck? Please
contact us. We’re happy to help!
If your package is being delivered to an area that is at risk for theft, we recommend contacting the
carrier ahead of time. Provide your tracking number and request a package pick-up rather than a
Our scalp serum fragrance begins with fruity, floral, and marine notes. It is finished with
unexpected associations with sophisticated sandalwood and sheermusk to surprise the senses with a
burst of freshness.
This is not an overnight miracle formula! While the results will become apparent over time, with
consistent use, most see results after 90 days.
Lab testing on our Turmeric and Basil active combo have shown incredible results. With these
ingredients, some noticed denser, fuller-looking hair as early as 30 days and the most noticeable
results were at 90 days. We use Turmeric extract to support healthy hair growth, basil extract to
reduce the appearance of thinning hair, and hyaluronic acid to provide deep hydration.
The scalp serum will work perfectly on oil-prone scalp. We formulated the serum to be oil-free and
lightweight to ensure that it would effectively hydrate and perform no matter how oily your scalp
is. On top of that, the oil-free formula ensures that no scalp conditions (like flaking or
irritation) will occur due to excess oil build-up.
While the moisture delivery of the scalp serum helps to maintain and improve overall scalp health,
it is NOT meant to be used as a targeted treatment for scalp conditions such as Psoriasis or
The elixir oil is great for creating a moisture barrier on the scalp to prevent moisture loss.
Unfortunately for some, excess oil on the scalp can lead to certain scalp issues such as irritation
and flaking. Therefore, we opted for a lightweight, oil-free approach with our scalp serum which
makes it great for everyone. Using Hyaluronic Acid, it will provide deep, effective hydration to
The LUS Dryer & Diffuser are warranted against manufacturing defects for 12 months (“Warranty
Period”) from the date of purchase, subject to the following terms and conditions: 1. The warranty
is limited to the original purchaser with proof of purchase for purchases made on lusbrands.com
only. 2. The warranty does not cover products sold through unauthorized third party merchants. 3.
The warranty applies only where a manufacturer defect has arisen, wholly or substantially, as a
result of faulty manufacturing, parts or workmanship during the Warranty Period. The warranty does
not apply where damage is caused by other factors, including and without limitation: normal wear and
tear, abuse, mishandling, accidents, failure to follow operating instructions, exposure to liquid or
infiltration of foreign particles. Please refer to your warranty and safety document that was
included in the package for further details and contact us for assistance. :)
These dryers are manufactured exclusively for use in Canada or the U.S. The electrical systems and
voltage is not universal. For safety reasons, we strongly urge customers not to use voltage
converters outside of Canada and the U.S.
Due to its size, the LUS Dryer & Diffuser requires its own package. Rest assured that if you
order other products in addition to your Dryer & Diffuser you will not be charged for two
To assemble, insert the diffuser cylinder attachment into the diffuser head and press firm until it
clicks. It might help to place the diffuser on a flat surface while you press the cylinder into
place. Once assembled, do not detach! For a visual guide, please refer to the single-page LUS Dryer
& Diffuser instructions that came with your package or watch this quick
You can certainly travel with your dryer and diffuser but be mindful that it is not a universal
voltage, and for safety reasons, we don’t recommend use of a voltage converter with this dryer.
Also, you’ll likely need to make extra room in your suitcase since the diffuser head is soooo big!
If you’re traveling within North America and decide to take your new baby with you, we recommend
detaching the diffuser head from the dryer and packing it securely to make sure the prongs are not
damaged in transit.
While our formula boasts multiple benefits for skin and nails (including moisturizing, repairing
skin, anti-aging, and even reduction of symptoms associated with many skin conditions), we always
recommend doing a small patch test to be sure that this formula is right for your skin. To do this,
rub a small amount of the oil (1-2 drops) on to the inside of your forearm and rub it in gently.
Wait 24-48 hours and check for any reactions. Check with a health care professional if you have
pre-existing skin conditions or have had past sensitivities to oil-based products.
>Many of our own friends, family and staff have used it on their faces and absolutely love it!
Having said that, everyone’s face is different and we all react to natural oils differently, so it’s
always best to do a small patch test (i.e. along your jaw line) to see how your skin reacts.
All of the oils in our formulation rank 1-3 on the comedogenic spectrum (which ranges from 0-5), so
our formula would be considered low-to-moderate. Very few oils are a true “0.” What does this mean?
On most skin types, our oil will be found to be non-comedogenic and will not clog pores. In fact,
the anti-bacterial and anti-inflammatory properties in some of the oils in this formula may actually
help with various skin conditions, including acne and rosacea! If you have sensitive skin or are
concerned about breakouts, please check with a health care professional or dermatologist before use.
This oil is free of fragrance and a whole host of nasty chemicals found in many skin and hair care
products. You can use this oil safely on your kids’ hair and body,
assuming they don’t have any allergies or sensitivities to food-grade oils. The oils are seed-derived. For a full list of the ingredients, please refer to the back of
the label (photo available on product shop page).
The rosemary oil and vitamin E in our formula are both natural antioxidants which extend the shelf
life of our formula and prevent it from going rancid. Your oil will be good for up to 12 months
after you have opened it.
A little goes a long way, and won’t leave your hair or skin feeling greasy. This product absorbs
very quickly, and does its job very (very) well! You may be tempted to use a lot, but you truly
won’t need to! Adjust the quantity depending on what you’re using it for (for example, on your
nails, you only need a couple drops, whereas on your legs, you may want to use a few more). Our
handy glass dropper allows for accurate application every time, so you don’t over-pour and waste
your precious oil!
Phthalates are harmful chemicals (carcinogens, actually) found in many hair, skin, and other
personal care products. Unfortunately, many fragrances used in various products contain phthalates
as well. We formulated our hair perfume and all other products in our Love Ur Curls line using a
beautiful, phthalate-free fragrant oil. Smells delicious, and is safe for you and your curls as
This product was formulated for use on hair only. It contains ZERO alcohol (so as not to dry your
precious curls out) so it won’t evaporate off of your skin, like most perfumes do. Spritz this
lightly on your hair and enjoy!
Due to the high percentage of fragrance used in this formula (after all, it is hair perfume) we
don’t recommend this particular product to be used on kids under the age of 12. If you do decide to
use it in your kids’ hair, mist very lightly (i.e. 1 spray only) and take extra care not to get it
in their eyes or on skin. Intended to be used on hair only.
We used the same signature scent from our Love Ur Curls line to formulate our alcohol- and
phthalate-free hair perfume. It was one of the common compliments we received from all of our
customers, and after receiving numerous requests for a perfume with the same scent over 2+ years, we
finally decided to make it for our fans!
Simply add items to your shopping cart on our website and when you are ready to checkout, choose
Sezzle as your payment option. You will be redirected to the easy no credit check application. Once
you are approved it will redirect you to finish checkout. Applying is so easy you can do it from
your mobile device!
Sezzle is completely interest-free for shoppers. LUS Brands as the merchant pays a fee for each
transaction so that you can easily shop now and pay later. The only fees you could potentially incur
are failed payment fees and late payment fees. If your scheduled payment fails to process, you will
be charged a $10 USD failed payment fee. Sezzle does their best to prevent this from happening by
sending you emails and text reminders! Rescheduled payments will incur a $5 USD late payment fee.
Please note that LUS Brands does not charge any additional fees and cannot take responsibility for
any missed or late payment charges incurred through Sezzle. It is the customer’s responsibility to
ensure funds are available before the withdrawal date.
Sezzle will pull your credit score as part of their risk check. Don’t worry, this check won’t have a
negative impact on your credit score, this is considered a ‘soft check’ of credit. They use your
credit information to help approve you for Sezzle, verify your identity and reduce fraud.
It’s fast and easy. Simply select Sezzle as your payment method during checkout. You’ll be asked to
provide some basic information about yourself. Sezzle will secure the checkout using a one-time
password that is sent via SMS text to the mobile number you provide. You will then be asked to
select and login to your bank as the final step in checkout. The entire process should take about 2
minutes for first-time Sezzle users. Sezzle’s secure checkout takes a few seconds to complete for
Sezzle’s goal is to help you spend responsibly so the occasional transaction may be declined. There
are multiple reasons for a decline including low or no available balance on the payment method or
outstanding balances with Sezzle, to name just a few. LUS Brands does not have access to your Sezzle
account information; any inquiries related to your Sezzle account should be directed to
Yes, automatic payments are set up through your Sezzle account. This means your installment is
collected on the scheduled due date from your preferred payment method. Note: Bank payments can take
1-3 business days to process, so it is important to maintain your installment amount until the
payment has been processed
Your first payment will be taken at the time of order. However, if you are paying with your
connected bank account, it can take up to 3 days to process. Please ensure you have the minimum
payment amount in your account until the payment has cleared to avoid penalties.
Sezzle is committed to financially empowering you! Sezzle wants to help keep you on track, as Sezzle
doesn’t like to chase you for a missed payment. Because of this, Sezzle likes to send lots of
payment reminders, and also is why they assess repayment before they approve you for a purchase. If
you still have issues making a payment or have fallen on hard times, please reach out to Sezzle’s
support. You can reach them at firstname.lastname@example.org
If you don’t pay, you’ll receive reminders from Sezzle, and you will be charged a late fee of $10
USD. We encourage you to make your payments on time because missed payments can have a negative
impact on your limits with Sezzle and your ability to use Sezzle in the future and possibly your
Yes. In your Sezzle reminder email, they allow you to reschedule payments. Rescheduling a payment
will incur a $5 USD reschedule fee. Rescheduling a payment is limited to a date within the next 13
days. In order to guarantee your ability to reschedule your payment, you must reschedule your
payment on the day prior to the payment date. The ability to reschedule your payment on the due date
cannot be guaranteed due to variable processing times.
Disputes with Sezzle regarding the Sezzle Services may be reported to Sezzle directly at
email@example.com or by calling +1 (888) 540-1867 from 9 AM to 6 PM EST. Also, should you feel any
information in your account is incorrect, please contact them immediately.
Sure thing! Just log in to your LUS Infinity account
and select the shipments you’d like to pause. Please note that upcoming shipments must be paused at
least 5 days before they are scheduled to go out.
So sorry to our fellow Canadian LUS fam, but at present we are not able to offer the LUS Infinity
program in CAD. The program only allows for payment in USD, but your credit card company or PayPal
will convert the total amount owing back to CAD in real time exchange rates each time your order
for our referral program. Gift your friends $10 USD towards their first purchase of $50+USD and when
they buy, you’ll receive 200 points (equal to $10 USD) in your LUS Rewards account!.
The points originally earned will be withdrawn from your LUS Rewards account. If you have already
redeemed a reward with the points you earned from the returned items, your LUS Rewards account may go
into the negative once we take the points from the returned purchase back.
Purchases must be made with the same email address associated with your LUS Rewards account in order to
qualify for points. You can check your order history
to make sure the email address matches. It may take up to 48 hours for points to be reflected in your
Your LUS Rewards tier is determined by your qualifying purchases in the previous 12-months. 30-days
after your annual spend reaches the next tier threshold, you will automatically be transferred to your
new tier. To stay in this new tier you must continue spending at your respective tier level for the next
12-month period, otherwise at your renewal you will revert to the appropriate tier.
If you cancel an order that was paid entirely by points, it may take up to 48 hours for the points to
appear in your LUS Rewards account. If you don’t see the points following this 48-hour window, please
Redemption amounts are converted into CAD but are still the equivalent USD. Earning amounts of the
product purchase (excluding tax and shipping) will be converted to USD. For more information, please see
Rewards Program Terms and Conditions.