CA & US: Carriers are experiencing higher than normal package volumes and are taking all necessary steps to protect customers and team members. In light of this, your package is likely to have a longer than average transit time. In most cases, this an additional few days. We apologize for any inconvenience this may cause. Thank you for your patience! ❤️
International: Delivery time may be extended or temporarily suspended due to some countries’ and courier restrictions related to COVID-19. If you are shopping internationally and cannot place an order on our website, it is because we have temporarily suspended your country’s ability to order until international shipments can be reliably delivered. We apologize for any inconvenience this may cause. Stay safe! ❤️
We pride ourselves on fast order processing. We do our best to process all orders within 1 business day. Please note that your shipments are sent from Canada and delivery times are as follows:
Canada - Within ON & QC, deliveries arrive an average of 2-3 business days after they leave our facilities. Rest of Canada, average 3-4 business days. We ship with Canada Post.
US - We ship with USPS and DHL, and on average our customers are receiving their packages within 3-7 business days [plus 1-2 days for order processing]. We ship to Hawaii, Alaska, Puerto Rico, APO and military bases, but please allow extra time for delivery. You will receive a tracking number; please keep an eye on it!
International - We ship to over 200 countries internationally. A full list can be found on the country dropdown menu on the checkout page. Average delivery is anywhere from 10-30 business days, depending on your country. We use DHL for most countries and you will receive a tracking number - please ensure your email is entered correctly on checkout. Please note that at times, packages may be held up in customs. This is outside of our control and is country-specific. See below for more info on customs & duties.
Yes, we offer self-serve order modification. After an order is placed, you have a 4-hour window to make any changes or request a cancellation. This option is available on the Order Confirmation page and the “View or Edit Order” button found in your Order Confirmation Email.
Please note that after the 4-hour window has passed you will be unable to make changes to your order.
A full list of the countries we currently ship to is available on the checkout page (on the country dropdown menu). If you don't see your country listed there, please contact support to inquire about processing a manual order. No guarantees, but we'll do our best! Please join our email list on the home page (footer) and stay tuned for updates!
All international orders (outside of Canada and US) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your LOCAL carrier or government and are NOT collected by LUS Brands. We ship all international orders DDU (duties delivered unpaid), which means we do not collect any local taxes/fees in the price charged on our site. You may receive an additional invoice from your local carrier or government. Please check with your postal carrier or customs authority to review your government's laws regarding importing goods from abroad.
You can check out in either CAD or USD, if using a credit card. We accept Visa and MasterCard.
You can also checkout using PayPal, but please note that our PayPal account is a USD account (to align with the store's native currency), and will convert your purchase back to your local currency (including CAD) using real-time exchange rates. You will be able to see the USD price in PayPal before checking out. To avoid a CAD-USD currency exchange, please checkout using your credit card.
If you are shopping from outside of Canada or the US and are unsure of foreign currency transaction fees, please check with your credit card provider and/or PayPal first. LUS Brands does not charge any additional fees. Your bank and/or PayPal will convert the price in real-time exchange rates to your local currency.
Great question! We are all about transparency here at LUS Brands. We've included images of the full back label on all of our products. This way, our customers can read everything (very legibly), just as though they were holding the bottle in their hands in a store!
These can be found on the "Shop" page of each individual product. Choose your hair type, then pick the individual product (not sets) that you are interested in. The 2nd image on each page is the back of the label for that particular product. You can hover your mouse to zoom and you will find the full list of our ingredients here.
No. Very few products on the market are (sadly, even some that are marketed as "all natural"). We're all about honesty and transparency, not trendy marketing. So we've provided you with a full list of ingredients for each of our products (check the shop page, under each individual product - 2nd image). We have eliminated most of the harsh chemicals and synthetics. This is a list of our "Free-Of" ingredients:
We are not perfect, but we definitely did our best! We got rid of as much of the "bad stuff" without taking away from the effectiveness of our products. We hope you love your LUS goodies!
Yes, we use a phthalate-free fragrant oil in all of our products except our Elixir Oil, which is unscented.
It should be noted that we personally picked this scent out of hundreds of options, and loved it so much that we wore it as perfume! During our initial R&D phase, we did a test market with a variety of different scents for our products, and our chosen one was the winner by majority vote. To this day, the scent of our products is one of the many compliments we receive!
We hope you love the smell of our products as much as most of our customers have already. However, as scent is such a personal matter we recommend not shopping from our store if you’re particularly sensitive to scents as we cannot take back opened products. More on our Returns Policy here.
(Note: some 3C girls have opted for our Kinky-Coily formula instead for added moisture and definition)
Please note: our products are not designed to add more curl to your hair; they will only enhance your own natural hair pattern. So if you have naturally wavy hair, go for our 'Wavy' formula. If your hair has a natural inclination to curl, the wavy will bring that out. Check out photos of real customers and the formulas they've chosen here: https://lusbrands.ca/pages/which-formula-should-i-use
If you still have questions about which formula to choose, send us a message!
LUS was created for naturally curly hair, but many customers with permed hair have also tried the products and reported great results. Since product testing was done exclusively on naturally curly hair, we can’t guarantee results on permed hair.
We apologize to all of our straight-haired sisters out there, but this one is a hard NO. The products are designed for people who have naturally curly hair and they will not make your hair curly; they will only enhance your own natural pattern.
At LUS Brands, we put consumer safety above everything else. All of our products are manufactured in a GMP-compliant and FDA-registered laboratory in Canada, and we adhere to strict safety and storage guidelines.
Once a product has left our facilities and has been opened/used, bacterial contamination becomes a serious concern. We take matters of hygiene and safety very seriously and, for this reason, we cannot accept opened products.
We are confident you will love LUS products as much as our other customers do. However, if you are not completely satisfied after trying our products, please contact our care team with your photos so we can offer 1-1 support and help you find your perfect routine. We are always here to help!. Please see our full Refund & Exchange Policy here.
It is the buyer's responsibility to make sure that the proper shipping address is entered correctly before completing the purchase. Please double check before placing your order! In the event of an error, please check your order confirmation email to make changes within 4 hours of placing your order.
We wish the process were error-free, but we know that orders do go missing sometimes!
First, please confirm that the delivery address was entered correctly and wait 24 hours to ensure your package wasn't prematurely marked as delivered. Next, check with your neighbors and/or building management to see if they received your package by mistake.
Still no luck? Please contact us. We’re happy to help!
If your package is being delivered to an area that is at risk for theft, we recommend contacting the carrier ahead of time. Provide your tracking number and request a package pick-up rather than a package delivery.
While our formula boasts multiple benefits for skin and nails (including moisturizing, repairing skin, anti-aging, and even reduction of symptoms associated with many skin conditions), we always recommend doing a small patch test to be sure that this formula is right for your skin. To do this, rub a small amount of the oil (1-2 drops) on to the inside of your forearm and rub it in gently. Wait 24-48 hours and check for any reactions. Check with a health care professional if you have pre-existing skin conditions or have had past sensitivities to oil-based products.
Many of our own friends, family and staff have used it on their faces and absolutely love it!Having said that, everyone’s face is different and we all react to natural oils differently, so it’s always best to do a small patch test (i.e. along your jaw line) to see how your skin reacts.
All of the oils in our formulation rank 1-3 on the comedogenic spectrum (which ranges from 0-5), so our formula would be considered low-to-moderate. Very few oils are a true “0.” What does this mean? On most skin types, our oil will be found to be non-comedogenic and will not clog pores. In fact, the anti-bacterial and anti-inflammatory properties in some of the oils in thisformula may actually help with various skin conditions, including acne and rosacea! If you have sensitive skin or are concerned about breakouts, please check with a health care professional or dermatologist before use.
This oil is free of fragrance and a whole host of nasty chemicals found in many skin and hair care products. You can use this oil safely on your kids’ hair and body, assuming they don’t have any allergies or sensitivities to food-grade oils. The oils are seed-derived. For a full list of the ingredients, please refer to the back of the label (photo available on product shop page).
The rosemary oil and vitamin E in our formula are both natural antioxidants which extend the shelf life of our formula and prevent it from going rancid. Your oil will be good for up to 12 months after you have opened it.
A little goes a long way, and won’t leave your hair or skin feeling greasy. This product absorbs very quickly, and does its job very (very) well! You may be tempted to use a lot, but you truly won’t need to!Adjust the quantity depending on what you’re using it for (for example, on your nails, you only need a couple drops, whereas on your legs, you may want to use a few more). Our handy glass dropper allows for accurate application every time, so you don’t over-pour and waste your precious oil!
Phthalates are harmful chemicals (carcinogens, actually) found in many hair, skin, and other personal care products. Unfortunately, many fragrances used in various products contain phthalates as well. We formulated our hair perfume and all other products in our Love Ur Curls line using a beautiful, phthalate-free fragrant oil. Smells delicious, and is safe for you and your curls as well!
This product was formulated for use on hair only. It contains ZERO alcohol (so as not to dry your precious curls out) so it won’t evaporate off of your skin, like most perfumes do. Spritz this lightly on your hair and enjoy!
Due to the high percentage of fragrance used in this formula (after all, it is hair perfume) we don’t recommend this particular product to be used on kids under the age of 12. If you do decide to use it in your kids’ hair, mist very lightly (i.e. 1 spray only) and take extra care not to get it in their eyes or on skin. Intended to be used on hair only.
We used the same signature scent from our Love Ur Curls line to formulate our alcohol- and phthalate-free hair perfume. It was one of the common compliments we received from all of our customers, and after receiving numerous requests for a perfume with the same scent over 2+ years, we finally decided to make it for our fans!
Sure thing! Just log in to your LUS Infinity account here and select the shipments you’d like to pause. Please note that upcoming shipments must be paused at least 5 days before they are scheduled to go out.
So sorry to our fellow Canadian LUS fam, but at present we are not able to offer the LUS Infinity program in CAD. The program only allows for payment in USD, but your credit card company or PayPal will convert the total amount owing back to CAD in real time exchange rates each time your order ships.
The points originally earned will be withdrawn from your LUS Rewards account. If you have already redeemed a reward with the points you earned from the returned items, your LUS Rewards account may go into the negative once we take the points from the returned purchase back.
Purchases must be made with the same email address associated with your LUS Rewards account in order to qualify for points. You can check your order history here to make sure the email address matches. It may take up to 48 hours for points to be reflected in your account summary.
Your LUS Rewards tier is determined by your qualifying purchases in the previous 12-months. 30-days after your annual spend reaches the next tier threshold, you will automatically be transferred to your new tier. To stay in this new tier you must continue spending at your respective tier level for the next 12-month period, otherwise at your renewal you will revert to the appropriate tier.
If you cancel an order that was paid entirely by points, it may take up to 48 hours for the points to appear in your LUS Rewards account. If you don’t see the points following this 48-hour window, please contact support.